• Features
  Private flights offer more individual attention than commercial travel. Private planes also offer a level of privacy that will never be found on a commercial plane, allowing time and space that you can use for meetings, visiting with your family and friends, or catching up on your sleep. Luxurious furnishings and the option to prearrange for your specific choice of food and drink are two more reasons to book a private plane with Private Jets VIP.
• Time Frame
  Private planes can be booked in as little as a few hours. You decide when the plane departs based on your schedule and convenience. Private planes can use over 5,000 airports in the United States, so that you are more likely to land closer to your ultimate destination if you book a private plane.
• Considerations
  Private Jets VIP offers something called “empty-leg” booking. Empty leg segments refer to a flight necessary to move the plane to a user’s specified pick up point. The plane is traveling anyway, so the company offers the flight to clientss at a great rate. Call Private Jets VIP Hotline: 1-877-778-5387 (JETS) for empty leg availability.
• Benefits
  There are many benefits to booking a private plane with Private Jets VIP. Not only do you have the convenience of only needing to arrive at the plane within minutes of your departure, you also have more options for your carry-on luggage. Your pets are usually welcome in the cabin with you, unlike when you travel commercially. Private planes typically fly directly to your destination with no inconvenient layovers or unnecessary stops. Avoiding long lines at the airport and eliminating possible security issues involved with flying commercially are also advantages to booking a private plane.
• Significance
  Traveling privately will significantly reduce your overall travel time and will likely reduce your travel-related stress. Consider booking a private plane with Private Jets VIP for an uncomplicated, relaxing and more comfortable journey.

Private Jets VIP Charter Hotline: 1-877-778-5387 (JETS)

Strict guidelines that we follow providing every client superior client service:

Finding new clients is much more expensive than retaining existing ones.  “Superior client service is more than just keeping clients happy.  It’s about revenue, because a lost client means lost revenue and an unhappy client can damage your reputation.” says, Martin M. Hazan – President of Private Jets VIP

Some aspects of effective clent service are:

• Knowing your clients’ needs
• Identifying your key service activities
• Delivering superior service
• follow-up!!!!

In a competitive marketplace it makes sense to aim to provide superior service.  Clients base their purchasing decisions on the service they receive, not just price, quality and availability.

Build superior client service into your business:

• Incorporate client service strategies into your business and marketing plan.
• Develop a business vision that reflects your commitment to superior client service and let your clients know about it.
• Make sure everyone involved in your business shares your commitment.

Client service check List:

• Do you tend to over-promise and under-deliver?
• Are there opportunities to improve your service?
• Do you know if your clients value your Superior Client Service initiatives?
• Do you have systems in place to deal with unhappy clients?

What Superior Client Service Means:

• Word-of-mouth referral is the most effective form of promotion.  It costs nothing and carries a lot of credibility as it is based on personal experience.
• Satisfied clients not only tend to return to buy again from you but are also likely to talk positively about your business to others.  A bad client service experience is shared with around 10 other people who are likely to tell another 10.
• Superior client service is service that exceeds your clients’ expectations and will make your business stand out from your competitors’.  To be effective, client service must be consistently good in every part of your business.  From the moment the client thinks of purchasing, right through to the final sale, there are opportunities for the business to add client service to the process.

Knowing Your Clients’ Needs

There is no point providing services that are not valued by your clients.  It is, therefore, important that you develop a good understanding of their needs.

Some ways of achieving this are:

• Regularly ask your clients about your business services.
• Provide feedback forms for your clients to complete.
• Phone or visit clients at critical points, eg after the initial sales, and ask if your service meets their needs.
• Consider using an outside agent to get feedback from your clients.
• Welcome client complaints and manage these promptly and positively to avoid loss of clients and negative word-of-mouth.
• Keep a list of client complaints to identify any patterns and the cause of dissatisfaction.
• Learn what your competitors are doing to achieve client satisfaction.

Client feedback is most effective when:

• You hear both positive and negative feedback
• You obtain feedback regularly
• The feedback is focussed on what the client wants or does not want.

Identifying Your Key Service Activities:

Every interaction you have with your clients offers you an opportunity to impress them and create a positive perception of your business.  It is useful to identify those key service activities so that you can review your performance and decide on what initiatives you can take to provide superior service.

Typical interactions include:

• Responding immediately to phone calls
• Providing service information
• Taking client orders and discussing service requirements
• Sending follow-up documentation, eg to confirm orders
• Billing and managing payments
• After-sales service
• Dealing with after-sale complaints (immediately & effectively)

Delivering Superior Service:

Consider some key factors that contribute to superior client service.

Provide a complete experience  Step back and make sure that all your client needs are met from the beginning to the end of the sales process.  Make the cclient feel valued, even after the sales process is complete, eg by offering after-sales help such as client satisfaction feedback.

Reliable service  Deliver your services on time and as requested.

Accountability  Take full responsibility for providing high-quality services.  Make sure you honor guarantees on your services.

Efficiency  Deliver your service with minimum hassle for your clients.

Assurance  Create client confidence in your thorough your professional approach and demonstrated knowledge of your  service.  Clients must be able to trust your word so always act on your promises.

Attention to detail  Attend to even the smaller details.   Show you care and that you are prepared to provide individual attention to every client.

Appearance  Make sure your image and appearance reinforce client confidence in your services.

Keep in touch  Keep clients regularly informed on progress and developments – but make sure this is welcomed by the client.

Recovery strategies  Put processes in place to allow you to recognise problems when they arise and take the “RIGHT” action to fix them.

Value adding  Explore how you can offer that little bit extra, such as supplying complimentary services after the initial sale, or providing valuable follow-up information.

Follow-Up:

Your client service initiatives do not have to stop when the sales process is complete.  Following up with your clients can reap benefits through repeat purchase and referrals.  However, any initiative you take must be seen by the client to be value adding.

Initiatives to consider:

• Send thank you notes.
• Make follow-up calls to check that the service has been satisfactory.
• Provide an e-newsletter or use email alerts for new services.
• Recognize client achievements through certificates or awards.
• Make follow-up visits without necessarily making a sales pitch.

More Information

• Contact Private Jets VIP via email or VIP Charter Hotline: 1-877-778-5387 (JETS)

For more than twenty years Martin M. Hazan President of Private Jets VIP has served the Luxury Travel industry in many different capacities. Martin started his career in sales and marketing and has worked for several top companies helping to grow their business. Working with some of the best people in the industry enabled Martin to sharpen his skills and early on he realized that this was the “right” career path. Martin has proven time and time again that exceeding client expectations will lead to increased sales and more importantly secure client retention.

In 2004, Martin started his own company A Y S Jets, LLC a private jet charter brokerage firm. In 2008 Martin founded Harley Hula Company, LLC to provide his clients with the option to book luxury travel for their personal needs. While  running both companies, Martin realized the need to focus on his clients’ growing business travel requirements. In mid 2008 Private Jets VIP was born. With an award winning website www.privatejetsvip.com incorporates today’s technology through an exclusive flight planner tool, offering the client an easy way to get a charter quote online.

Martin has focused on superior client service and going above and beyond the call of duty. Martin attributes his success in the luxury travel industry to his ability to adapt to the changing economic times. Martin says, “It is necessary to provide superior client service each and every day, while giving your clients a real value for their money” This philosophy is the foundation that Private Jets VIP is built on. Private Jets VIP works with an exclusive network of “Preferred Suppliers” that must meet or exceed the strict guidelines that Martin has adhered to throughout the years. All suppliers are required to meet industry safety standards, provide superior client service and exceed client expectations. While many company executives are conducting “business as usual” Martin continues to think out of the box and works to offer more options to his discerning clientele…..Martin M. Hazan…In a Class By Himself