This growth will be driven strongly by the increasing use of charter jets by the region’s wealthy who favor it over commercial airline services.

The Middle East market offers solid long-term potential that will enable the company to achieve its ambitious targets in 2009.

Private Jets VIP has a strong client base among ruling families and chief executives – a base that is steadily increasing. And with its access to 50,000+ aircraft worldwide through its Computerised Aircraft Tracking System, it is able to deliver private jet services within four hours notice

“The Middle East has emerged as the new frontier for our growth initiatives as an increasing number of the region’s elite and affluent are moving to our charter jet services as a convenient means of transport. We have particularly noted a significant increase in traffic between the Middle East and Europe and we intend to leverage our strong presence in key European destinations,” said Martin M. Hazan, President - Private Jets VIP.

Statistics from the Center for Asia Pacific Aviation (CAPA) show that the corporate jet market here in the Middle East has grown an average of 13 per cent every year over the last nine years.

In 2000 there were 200 corporate jets based in the Middle East. This figure has rocketed in size to reach 450 in 2008 and further growth is estimated over the next few years.

Private Jets VIP Charter Hotline: 1-877-778-5387 (JETS)

For a FREE no obligation charter quote visit our award winning flight planner tool powered by eFlightQuote

www.privatejetsvip.com  www.privatejetsdubai.com

Once you become a Private Jets VIP client, we begin our service to you by listening to your needs. Once we understand your available private aviation assets, we then evaluate your goals and unique travel requirements. Using this evaluation as a starting point, we identify potential options as they relate to the six values of a corporate aircraft:

Non-Negotiable Values

• Safety
• Security
• Confidentiality

Negotiable Values

• Time Efficiency
• Service Quality
• Cost Efficiency

There is no acceptable compromise with regard to safety, security and confidentiality at Private Jets VIP. This leaves you, our VIP client, to balance cost efficiency against time efficiency and service quality. This is the equation that lies at the heart of our business.

Private Jets VIP Charter Hotline: 1-877-778-5387 (JETS)

For a FREE No Obligation Charter Quote, Visit our award-winning Flight Planner Powered by eFlightQuote™

Business Class…First Class…VIP Class…www.PrivateJetsVIP.com…In a Class By Itself 

Strict guidelines that we follow providing every client superior client service:

Finding new clients is much more expensive than retaining existing ones.  “Superior client service is more than just keeping clients happy.  It’s about revenue, because a lost client means lost revenue and an unhappy client can damage your reputation.” says, Martin M. Hazan – President of Private Jets VIP

Some aspects of effective clent service are:

• Knowing your clients’ needs
• Identifying your key service activities
• Delivering superior service
• follow-up!!!!

In a competitive marketplace it makes sense to aim to provide superior service.  Clients base their purchasing decisions on the service they receive, not just price, quality and availability.

Build superior client service into your business:

• Incorporate client service strategies into your business and marketing plan.
• Develop a business vision that reflects your commitment to superior client service and let your clients know about it.
• Make sure everyone involved in your business shares your commitment.

Client service check List:

• Do you tend to over-promise and under-deliver?
• Are there opportunities to improve your service?
• Do you know if your clients value your Superior Client Service initiatives?
• Do you have systems in place to deal with unhappy clients?

What Superior Client Service Means:

• Word-of-mouth referral is the most effective form of promotion.  It costs nothing and carries a lot of credibility as it is based on personal experience.
• Satisfied clients not only tend to return to buy again from you but are also likely to talk positively about your business to others.  A bad client service experience is shared with around 10 other people who are likely to tell another 10.
• Superior client service is service that exceeds your clients’ expectations and will make your business stand out from your competitors’.  To be effective, client service must be consistently good in every part of your business.  From the moment the client thinks of purchasing, right through to the final sale, there are opportunities for the business to add client service to the process.

Knowing Your Clients’ Needs

There is no point providing services that are not valued by your clients.  It is, therefore, important that you develop a good understanding of their needs.

Some ways of achieving this are:

• Regularly ask your clients about your business services.
• Provide feedback forms for your clients to complete.
• Phone or visit clients at critical points, eg after the initial sales, and ask if your service meets their needs.
• Consider using an outside agent to get feedback from your clients.
• Welcome client complaints and manage these promptly and positively to avoid loss of clients and negative word-of-mouth.
• Keep a list of client complaints to identify any patterns and the cause of dissatisfaction.
• Learn what your competitors are doing to achieve client satisfaction.

Client feedback is most effective when:

• You hear both positive and negative feedback
• You obtain feedback regularly
• The feedback is focussed on what the client wants or does not want.

Identifying Your Key Service Activities:

Every interaction you have with your clients offers you an opportunity to impress them and create a positive perception of your business.  It is useful to identify those key service activities so that you can review your performance and decide on what initiatives you can take to provide superior service.

Typical interactions include:

• Responding immediately to phone calls
• Providing service information
• Taking client orders and discussing service requirements
• Sending follow-up documentation, eg to confirm orders
• Billing and managing payments
• After-sales service
• Dealing with after-sale complaints (immediately & effectively)

Delivering Superior Service:

Consider some key factors that contribute to superior client service.

Provide a complete experience  Step back and make sure that all your client needs are met from the beginning to the end of the sales process.  Make the cclient feel valued, even after the sales process is complete, eg by offering after-sales help such as client satisfaction feedback.

Reliable service  Deliver your services on time and as requested.

Accountability  Take full responsibility for providing high-quality services.  Make sure you honor guarantees on your services.

Efficiency  Deliver your service with minimum hassle for your clients.

Assurance  Create client confidence in your thorough your professional approach and demonstrated knowledge of your  service.  Clients must be able to trust your word so always act on your promises.

Attention to detail  Attend to even the smaller details.   Show you care and that you are prepared to provide individual attention to every client.

Appearance  Make sure your image and appearance reinforce client confidence in your services.

Keep in touch  Keep clients regularly informed on progress and developments – but make sure this is welcomed by the client.

Recovery strategies  Put processes in place to allow you to recognise problems when they arise and take the “RIGHT” action to fix them.

Value adding  Explore how you can offer that little bit extra, such as supplying complimentary services after the initial sale, or providing valuable follow-up information.

Follow-Up:

Your client service initiatives do not have to stop when the sales process is complete.  Following up with your clients can reap benefits through repeat purchase and referrals.  However, any initiative you take must be seen by the client to be value adding.

Initiatives to consider:

• Send thank you notes.
• Make follow-up calls to check that the service has been satisfactory.
• Provide an e-newsletter or use email alerts for new services.
• Recognize client achievements through certificates or awards.
• Make follow-up visits without necessarily making a sales pitch.

More Information

• Contact Private Jets VIP via email or VIP Charter Hotline: 1-877-778-5387 (JETS)

BBJ Interior

Welcome to the world of Private Jets VIP and the ultimate Boeing BBJ. At Private Jets VIP we believe in service by excellence. “Success and wealth are created and earned and never a given commodity” says, Martin M. Hazan, President of Private Jets VIP. We believe in redefining the business jet charter world and with our access and relationships with owners of Boeing Business Jets worldwide.

Our highly professional staff are available for your needs 24 hours a day. Our “in-flight” coordinators who are highly trained professionals at the pinnacle of business air charter & the hospitality industry, exceed our strict standards.

With unprecedented access to the ultimate Boeing BBJ & Luxury Private Jet Charter worldwide our specialists provide access to many of the world’s greatest ultra luxury aircraft including the Luxurious Boeing Business Jet, Airbus Corporate Jets and special configured Boeing 757 & 767 totaling access to over 200 privately & corporately owned luxury ultra large aircraft positioned all over the world so we can provide you several options to accommodate your needs through solid relationships with aircraft owners and operators.

Locating your best air charter option from a magnificent luxury 2007 Boeing Business Jet (Boeing BBJ), Private 757 or Private Boeing 767 from our worldwide air charter availability. We specialize in large air charter groups with the ability to locate even a private Boeing 747 with 100 seats, a movie theater, private staterooms all with showers and ultra first class seats. Need to arrange an air charter for a large group of 400 or more guests in First Class, Business Class, Coach Class seating? We also have access to private Boeing 777′s for your next corporate event and you are only one call away from achieving that goal of luxury private air charter. 1-877-778-5387 (JETS)

Specializing in high net worth clients, Heads of State, Fortune 500 Companies, Hollywood Celebrities and special travel events that include private air charter for the Cannes Film Festival, Super Bowl, Wimbledon, Olympic Games, Corporate Events or Family Reunions, we are your partner in luxury private jet charter and only a call away from securing your next Private Boeing Business Jet or Airbus Corporate Jet. Try our award winning Flght Planner for an online charter quote.

VIP Charter Hotline: 1-877-778-5387 (JETS)

You don’t have to travel frequently to know that flight delays are at an all-time high. Throw in the pain of security lines, overbooked flights and limited schedules, and it’s no wonder that the Federal Aviation Administration expects general aviation hours, or private flying, to increase 59% by 2020.

As part of the fastest growing segment of the aviation industry, business aviation–private jet charter in particular–has undergone a major overhaul in the past decade, becoming the saving grace of business travelers.

Initially, travelers wanting to charter a private jet could do so fairly easily if they were located in a high-traffic region, such as the New York City area.

But if a client based in Columbus, Ohio needed to get to Detroit and a jet was not readily available, the situation got messy. Operators would sub-broker until perhaps a third broker could get his hands on a plane. All three brokers, of course, would charge for their services. The jet also would likely have to be repositioned in order to get to the client in Columbus–racking up another fee.

“There wasn’t a consistent product in charter,” says Martin M. Hazan, President of Private Jets VIP, a private aviation solutions provider. “It was just very scattered, mostly mom-and-pop type operations.”

About 5 years ago, Private Jets VIP, resolved to fix the problems. Private Jets VIP  became a “one-stop shop,” aggregating pre-screened charter operators that had been rated by the aviation authorities, and developed online booking systems. And then Sept. 11 happened.

“People just got really nervous about flying commercially,” says Martin M. Hazan. “The airlines lost their first-class market and everyone migrated, if they could afford it, to private aviation. If they couldn’t, they sat there and just waited for something else to come along.”

The wait was worth it, with the private jet industry now offering business travelers options that are increasing daily, providing them with the convenience, comfort and time they need. A trip that might have taken two days commercially can now be executed in a few hours via a private jet charter. As a result, Martin M. Hazan, President of Private Jets VIP, estimates that 75% of their clientèle charter private jets for business purposes.

• The entry point for most is an ad-hoc or on-demand charter, which lets people hop on a jet when and where they want.
• For the frequent traveler, there is also the VIP Flight Ccard, which acts like a “debit card.” Unlike on-demand charters, our VIP charter membership program allow Private Jets VIP clients to pay for guaranteed* availability and a predictable hourly rate.

Of course the rising use of private jet charters by business travelers is not limited to the United States. Private Jets VIP provides  charter options around the world to shuttle global executives.

Worldwide VIP Charter Hotline: 1-877-778-5387 (JETS)

According to Private Jets VIP (www.privatejetsvip.com), the premier online service for booking private business jets, utilizing smaller, less congested airports can save leisure travelers precious hours – resulting in more time for golf. Privately chartered business aircraft – which, depending on size, are configured to seat anywhere from 6 to 15 passengers – fly in and out of some 5,400 U.S. airports, compared with only 580 airports serving commercial airlines.

“Chartering a business jet reduces travel time, especially to more remote locations, and it’s a more comfortable and pleasant way to fly,” said Martin M. Hazan, Private Jets VIP Founder and Chief Executive Officer. “A private jet goes when you want to go, and enables you to avoid crowded airports, inconvenient airline schedules and flight delays or cancellations,” Martin added.

Martin also puts to rest golfers’ fears about whether their clubs will make it to their destinations. “One of the great things about chartering a private aircraft is that your clubs go right on the jet when you do,” Martin said. “For golf trips, we do ask clients to let us know how many passengers and sets of clubs will be on the trip, in order to properly gauge weight and space requirements,” Martin advised.

Martin says chartering private business jets for leisure trips is on the upswing, in part, because booking private jets is easier than ever. “It’s now as simple to book a charter jet as it is to make a reservation on a scheduled commercial airline,” said Martin.

The summer edition of the Private Jets VIP Leisure Travel Report newsletter, available on the company’s web site (www.privatejetsvip.com), provides travel and airport information for 100 top golf resorts in the United States.

Golf destinations that are ideally suited to business jet travel include the Pinehurst Resort, and its eight championship courses, located in Sandhills, N.C. The resort is about a 90minute drive from Raleigh or Fayetteville, but business jets can also fly into Southern Pines/Moore County Regional Airport, just 10 minutes away.

In the Midwest, the resort community of Kohler, Wis., is nearly three hours from Chicago and an hour from Milwaukee, but Sheboygan Memorial Airport is only a few miles from the area’s two championship courses.

Home of the course considered to be the crown jewel of American golf, Pebble Beach, Calif., is about 90 minutes from San Jose and a two-hour drive from San Francisco, but Monterey Peninsula Airport is just minutes away.

To check aircraft availability and charter costs, travelers can use Private Jets VIP convenient flight planner, using the airport chart and codes provided in the newsletter. For assistance, travelers are encouraged to call Private Jets VIP client care center at 1-877-778-5387 (JETS)