This growth will be driven strongly by the increasing use of charter jets by the region’s wealthy who favor it over commercial airline services.

The Middle East market offers solid long-term potential that will enable the company to achieve its ambitious targets in 2009.

Private Jets VIP has a strong client base among ruling families and chief executives – a base that is steadily increasing. And with its access to 50,000+ aircraft worldwide through its Computerised Aircraft Tracking System, it is able to deliver private jet services within four hours notice

“The Middle East has emerged as the new frontier for our growth initiatives as an increasing number of the region’s elite and affluent are moving to our charter jet services as a convenient means of transport. We have particularly noted a significant increase in traffic between the Middle East and Europe and we intend to leverage our strong presence in key European destinations,” said Martin M. Hazan, President - Private Jets VIP.

Statistics from the Center for Asia Pacific Aviation (CAPA) show that the corporate jet market here in the Middle East has grown an average of 13 per cent every year over the last nine years.

In 2000 there were 200 corporate jets based in the Middle East. This figure has rocketed in size to reach 450 in 2008 and further growth is estimated over the next few years.

Private Jets VIP Charter Hotline: 1-855-847-5387 (1-855-VIP-JETS)

For a FREE no obligation charter quote visit our award winning flight planner tool powered by eFlightQuote

www.privatejetsvip.com www.privatejetsdubai.com

“Private Jets VIP resolves to deliver our unique and proven ability to increase efficiency and lower costs while maintaining the highest safety and service levels in private aviation.”

For years, the world’s most successful corporations have trusted Private Jets VIP as their Exclusive Flight Department. The only alternative to owning a single executive aircraft or small fleet of executive jets, Private Jets VIP allows businesses to maximize their productivity while minimizing their investment.

Multiple executive charter flights can be arranged to fly private flights simultaneously, allowing for global outreach and maximum efficiency. Precious time is saved through onboard meetings and expedited boarding. Even VIP ground transportation will be arranged, ensuring that each executive jet trip is seamless.

For all your private jet charters and VIP luxury travel services, Private Jets VIP is the only complete private aviation and VIP luxury travel company to use! 

Private Jets VIP Charter Hotline: 1-877-778-5387 (JETS)

Visit Private Jets VIP “Award Winning” Flight Planner for a FREE eFlightQuote™

Strict guidelines that we follow providing every client superior client service:

Finding new clients is much more expensive than retaining existing ones.  “Superior client service is more than just keeping clients happy.  It’s about revenue, because a lost client means lost revenue and an unhappy client can damage your reputation.” says, Martin M. Hazan – President of Private Jets VIP

Some aspects of effective clent service are:

• Knowing your clients’ needs
• Identifying your key service activities
• Delivering superior service
• follow-up!!!!

In a competitive marketplace it makes sense to aim to provide superior service.  Clients base their purchasing decisions on the service they receive, not just price, quality and availability.

Build superior client service into your business:

• Incorporate client service strategies into your business and marketing plan.
• Develop a business vision that reflects your commitment to superior client service and let your clients know about it.
• Make sure everyone involved in your business shares your commitment.

Client service check List:

• Do you tend to over-promise and under-deliver?
• Are there opportunities to improve your service?
• Do you know if your clients value your Superior Client Service initiatives?
• Do you have systems in place to deal with unhappy clients?

What Superior Client Service Means:

• Word-of-mouth referral is the most effective form of promotion.  It costs nothing and carries a lot of credibility as it is based on personal experience.
• Satisfied clients not only tend to return to buy again from you but are also likely to talk positively about your business to others.  A bad client service experience is shared with around 10 other people who are likely to tell another 10.
• Superior client service is service that exceeds your clients’ expectations and will make your business stand out from your competitors’.  To be effective, client service must be consistently good in every part of your business.  From the moment the client thinks of purchasing, right through to the final sale, there are opportunities for the business to add client service to the process.

Knowing Your Clients’ Needs

There is no point providing services that are not valued by your clients.  It is, therefore, important that you develop a good understanding of their needs.

Some ways of achieving this are:

• Regularly ask your clients about your business services.
• Provide feedback forms for your clients to complete.
• Phone or visit clients at critical points, eg after the initial sales, and ask if your service meets their needs.
• Consider using an outside agent to get feedback from your clients.
• Welcome client complaints and manage these promptly and positively to avoid loss of clients and negative word-of-mouth.
• Keep a list of client complaints to identify any patterns and the cause of dissatisfaction.
• Learn what your competitors are doing to achieve client satisfaction.

Client feedback is most effective when:

• You hear both positive and negative feedback
• You obtain feedback regularly
• The feedback is focussed on what the client wants or does not want.

Identifying Your Key Service Activities:

Every interaction you have with your clients offers you an opportunity to impress them and create a positive perception of your business.  It is useful to identify those key service activities so that you can review your performance and decide on what initiatives you can take to provide superior service.

Typical interactions include:

• Responding immediately to phone calls
• Providing service information
• Taking client orders and discussing service requirements
• Sending follow-up documentation, eg to confirm orders
• Billing and managing payments
• After-sales service
• Dealing with after-sale complaints (immediately & effectively)

Delivering Superior Service:

Consider some key factors that contribute to superior client service.

Provide a complete experience  Step back and make sure that all your client needs are met from the beginning to the end of the sales process.  Make the cclient feel valued, even after the sales process is complete, eg by offering after-sales help such as client satisfaction feedback.

Reliable service  Deliver your services on time and as requested.

Accountability  Take full responsibility for providing high-quality services.  Make sure you honor guarantees on your services.

Efficiency  Deliver your service with minimum hassle for your clients.

Assurance  Create client confidence in your thorough your professional approach and demonstrated knowledge of your  service.  Clients must be able to trust your word so always act on your promises.

Attention to detail  Attend to even the smaller details.   Show you care and that you are prepared to provide individual attention to every client.

Appearance  Make sure your image and appearance reinforce client confidence in your services.

Keep in touch  Keep clients regularly informed on progress and developments – but make sure this is welcomed by the client.

Recovery strategies  Put processes in place to allow you to recognise problems when they arise and take the “RIGHT” action to fix them.

Value adding  Explore how you can offer that little bit extra, such as supplying complimentary services after the initial sale, or providing valuable follow-up information.

Follow-Up:

Your client service initiatives do not have to stop when the sales process is complete.  Following up with your clients can reap benefits through repeat purchase and referrals.  However, any initiative you take must be seen by the client to be value adding.

Initiatives to consider:

• Send thank you notes.
• Make follow-up calls to check that the service has been satisfactory.
• Provide an e-newsletter or use email alerts for new services.
• Recognize client achievements through certificates or awards.
• Make follow-up visits without necessarily making a sales pitch.

More Information

• Contact Private Jets VIP via email or VIP Charter Hotline: 1-877-778-5387 (JETS)

For more than twenty years Martin M. Hazan President of Private Jets VIP has served the Luxury Travel industry in many different capacities. Martin started his career in sales and marketing and has worked for several top companies helping to grow their business. Working with some of the best people in the industry enabled Martin to sharpen his skills and early on he realized that this was the “right” career path. Martin has proven time and time again that exceeding client expectations will lead to increased sales and more importantly secure client retention.

In 2004, Martin started his own company A Y S Jets, LLC a private jet charter brokerage firm. In 2008 Martin founded Harley Hula Company, LLC to provide his clients with the option to book luxury travel for their personal needs. While  running both companies, Martin realized the need to focus on his clients’ growing business travel requirements. In mid 2008 Private Jets VIP was born. With an award winning website www.privatejetsvip.com incorporates today’s technology through an exclusive flight planner tool, offering the client an easy way to get a charter quote online.

Martin has focused on superior client service and going above and beyond the call of duty. Martin attributes his success in the luxury travel industry to his ability to adapt to the changing economic times. Martin says, “It is necessary to provide superior client service each and every day, while giving your clients a real value for their money” This philosophy is the foundation that Private Jets VIP is built on. Private Jets VIP works with an exclusive network of “Preferred Suppliers” that must meet or exceed the strict guidelines that Martin has adhered to throughout the years. All suppliers are required to meet industry safety standards, provide superior client service and exceed client expectations. While many company executives are conducting “business as usual” Martin continues to think out of the box and works to offer more options to his discerning clientele…..Martin M. Hazan…In a Class By Himself

It is true that private jet charters have the tools and the potential provide clients with faster, more convenient ways to arrange transportation that fits their specific needs; however, it’s not always where one is going, but how he or she gets there that counts. On top of creating the advantage of having direct, no-hassle travel at one’s fingertips when and where a person needs to travel, without the impediment of having to come and go on a commercial carrier’s preordained schedule and destination, private jet charter offers endless possibilities of the style and experience of traveling within hours of notice. In fact, with the luxury options available to private jet charters and their clients, just getting somewhere can greatly enhance and even top whatever comes before or after a flight. When using a private jet charter, the luxury options available to a client are only limited by the imagination and the amounts of money one wishes to spend.

Choose wisely: size does matter
One of the primary options one should consider when chartering a private jet is the type of aircraft that will suit his or her party’s needs. In opting for the right vehicle, a party should consider how many people are flying, the distance of travel and whether or not it is acceptable to stop for refueling, whether the flight is for business or pleasure or both, which amenities and flight staff a party wishes to have onboard, cost, storage space, and the required runway distance for takeoff and landing at the desired airports. For these reasons, one should know the differences between light jets, midsize jets, heavy jets and jet airliners. It should be mentioned that there are also comparable classes of propeller driven aircraft, but this report concentrates on the options available in the private jet category.

The light-jet class can be a wise choice for short to medium ranges with a minimum of passengers and luggage. Common examples of the light-jet style aircraft include the models Learjet 35, Cessna Citation series I and II, and Beech Jet 400. The light jet’s range – without refueling – is about 1,500 miles. Most light jets cruise an average speed of 400-450 miles per hour. Light jets can come with curtained, partial, or full lavatories and most comfortably accommodate four to eight passengers. They can cost $1,900-$4,000 per hour to charter. Light jets are advantageous because they require less runway length than larger aircraft and, therefore, leave open more options to land at smaller, less busy airports. The obvious disadvantages of light jets are that they are limited in space to a small number of passengers, and smaller passenger space also comes with smaller storage space. Items such as large golf bags, skis, or big pieces of luggage can be problematic. Of course, cross-country or intercontinental travel is also a problem with the fuel limitations of light jets. Trips of more than 1,500-1,600 miles require one or more refueling stops, thus much longer travel times. Compounded with a lack of space – most light jet cabins are less than 5 feet in width and height – longer travel times could also make longer distances undesirable, especially if one will be conducting business or recreation immediately upon landing because of a lack of comfort and a resulting need for more time to recuperate after a trip. A step up from the light jet is the midsize jet. A few midsize types include Cessna’s Citation series III, VII and X models, the Raytheon Hawker series 800 and 1000 models, and the Bombardier Learjet 55 and 60 models. Midsize jets will bump up comfortable passenger capacity to between 5 and 10 passengers. Range also increases to 2,000-3,000 miles, making travel across multiple states and provinces less of an inconvenience. Cruising speed averages increase to 430-480 miles per hour, as well. As one may have guessed the cost also climbs; chartering a midsize jet costs $3,000-$6,000 per hour. However, the rise in cost almost guarantees a full lavatory, more storage space and more comfort, and a little more room to move around during long trips. The cabin width and height on midsize jets are usually between 5 and 7 feet, granting almost enough room to stand up for passengers of average heights. Just like light jets, midsize aircraft have the advantage of being able to land on smaller runways than large commercial airliners, yet they also have some similar disadvantages, such as limited passenger and baggage capacities and comfort.

To open up a world of possibilities to luxury amenities, comfort, faster trips, and nonstop travel, one can use a model from the heavy-jet class. Capable of accommodating 10-18 passengers, heavy jets include models from the Gulfstream IV and V series, the Bombardier Challenger 600 series, and the Dassault 900 series, to name a few. Some heavy jets can travel continuously up to 6,200 miles at speeds between 480 and 560 miles per hour. They can cost $8,000 or more per hour, but with the added cost, come added room (6 to 8 feet cabin height and width) and infinite potential for added amenities, including flight attendants, entertainment, and a full galley. These vessels also have external storage compartments to handle almost any baggage needs.

If a travel party wants the ultimate combination of speed, distance without refueling, absolute comfort and freedom to stretch out during flight, and storage capacity, a private jet airliner is the best way to charter. At costs ranging from $10,000 to $20,000 per hour, examples of jet airliners include Boeing’s 727, 737, 757, and 767 series, the Boeing Business Jet and the Airbus A320. jet airliners range in size and hold between 25 and more than 300 passengers. Jet airliners also range in performance, from non-refueling distances of 1,200 to 7,000 miles, and speeds from 400 to nearly 500 miles per hour. Cabin widths and heights can range from 6 to 15 feet or more. One model, the Airbus A300B4, actually has a cabin width of 17.4 feet and a cabin height of 14.1 feet, giving passengers more than enough room to stand, walk around, or even jump up and down. Baggage holds on jet airliners can accommodate the heaviest packers and even large cargo in many cases. They can be designed to accommodate maximum passenger capacity or fewer passengers with tons of amenities, such as gyms, showers, meeting spaces, lounging areas, onboard service staff, and room for entertainment. The only real disadvantage of jet airliners – other than higher costs – is that they usually need to land on – and take off from – larger runways than smaller-class aircraft, often requiring distances of tarmac found at large, busy airports.

Membership has its privileges: ask Private Jets VIP about the VIP Flight Card
If a party of business or recreational travelers flies often with the same class of airline, always to the same destinations, and with roughly the same amount of passengers, the best option with whom to charter may be a single charter operator who is the most reliable and safety-conscious in dealing with that party’s needs and where the party can get the best deal. Even full or fractional jet ownership could be the most efficient arrangement for such a party. However, if a party’s travel needs vary over time, or if the party is new to private jet charter and not sure which type of aircraft would best suit its needs, then the best way to go is most-likely an executive jet charter broker. Charter operators are usually small in size with anywhere between one and 30 aircraft at their disposal (the latter figure for large operations). Charter brokers, on the other hand, usually have access to vast networks of operators and are able to discuss with travelers which options are best for their purposes. Also, the most reliable charter brokers are members of safety-auditing companies such as Charter X Wyvern or Aviation Research Group/U.S., Inc. (ARG/US). Such auditors monitor the safety precautions taken by charter operators and make the information available to business jet charter brokers, so the brokers can use it to ensure their clients that the operators which they use sufficiently cover all safety concerns.

Another benefit available through several charter brokers is membership cards. For instance, Philadelphia-based Private Jets VIP offers the VIP Flight Card. According to the Private Jets VIP Web site, with the VIP Flight Card, Private Jets VIP clients can create prepaid accounts that enable its clients to experience higher levels service, guaranteed availability of aircraft, fixed hourly flight rates, freedom to choose jet makes and models, and cost savings. The Federal Deposit Insurance Corporation, the same organization that protects funds placed into banking institutions, also insures funds added to the card. Other charter brokers have membership programs with similar benefits.

Going green: guilt-free luxury
One of the latest trends in travel is the option to offset the “carbon footprint,” – or CO2 emissions – of one’s trip. Companies, like San Francisco, Calif.-based Terra Pass, offer travelers just such an opportunity. The way it works is the carbon-offset company calculates the carbon pollution emitted from a vehicle during travel. The organization then offers a figure – based on the calculation – of how much it costs to offset the CO2 emissions generated by the trip. The money that the consumer pays for the offset is then invested into “green” technologies, like development of solar or wind power, allowing environmentally conscious travelers to enjoy all of the luxury options private jet charters offer without the destruction the aircraft inflict on the planet festering in the backs of their minds.

Back to earth: you’re here, now what?
One of the most important luxury options of private jet charter has nothing to do with the flight at all but, rather, with how a party will arrive at its destination once the jet has landed. Most private jet charter brokers not only have networks of charter aircraft carriers, but they also have close business partnerships with luxury ground transport companies. A respectable executive jet charter can arrange for one’s safe transport to his or her destination by car, limousine or even a large luxury van or tour bus, so the traveler is not left hanging at an airport after landing.

Flying commercial can be a nightmare of delays, long lines, and overcrowded aircraft with screaming babies and impersonal and rude airline staff. Flying private jet charter cannot solve every problem; air traffic control and airports are still overburdened, long flights are always trying, and freak safety issues will always be a possibility, no matter how one travels. But with the endless list of possibilities of luxury options, the private jet charter client is surely more likely to have a smoother, more comfortable, and even more enjoyable experience than one who flies commercial.

Private Jets VIP…In a Class by Itself
P: 215-933-8786
F: 866-459-1929
info@privatejetsvip.com
www.privatejetsvip.com