This growth will be driven strongly by the increasing use of charter jets by the region’s wealthy who favor it over commercial airline services.

The Middle East market offers solid long-term potential that will enable the company to achieve its ambitious targets in 2009.

Private Jets VIP has a strong client base among ruling families and chief executives – a base that is steadily increasing. And with its access to 50,000+ aircraft worldwide through its Computerised Aircraft Tracking System, it is able to deliver private jet services within four hours notice

“The Middle East has emerged as the new frontier for our growth initiatives as an increasing number of the region’s elite and affluent are moving to our charter jet services as a convenient means of transport. We have particularly noted a significant increase in traffic between the Middle East and Europe and we intend to leverage our strong presence in key European destinations,” said Martin M. Hazan, President - Private Jets VIP.

Statistics from the Center for Asia Pacific Aviation (CAPA) show that the corporate jet market here in the Middle East has grown an average of 13 per cent every year over the last nine years.

In 2000 there were 200 corporate jets based in the Middle East. This figure has rocketed in size to reach 450 in 2008 and further growth is estimated over the next few years.

Private Jets VIP Charter Hotline: 1-855-847-5387 (1-855-VIP-JETS)

For a FREE no obligation charter quote visit our award winning flight planner tool powered by eFlightQuote

www.privatejetsvip.com www.privatejetsdubai.com

Once you become a Private Jets VIP client, we begin our service to you by listening to your needs. Once we understand your available private aviation assets, we then evaluate your goals and unique travel requirements. Using this evaluation as a starting point, we identify potential options as they relate to the six values of a corporate aircraft:

Non-Negotiable Values

• Safety
• Security
• Confidentiality

Negotiable Values

• Time Efficiency
• Service Quality
• Cost Efficiency

There is no acceptable compromise with regard to safety, security and confidentiality at Private Jets VIP. This leaves you, our VIP client, to balance cost efficiency against time efficiency and service quality. This is the equation that lies at the heart of our business.

Private Jets VIP Charter Hotline: 1-877-778-5387 (JETS)

For a FREE No Obligation Charter Quote, Visit our award-winning Flight Planner Powered by eFlightQuote™

Business Class…First Class…VIP Class…www.PrivateJetsVIP.com…In a Class By Itself 

“Private Jets VIP resolves to deliver our unique and proven ability to increase efficiency and lower costs while maintaining the highest safety and service levels in private aviation.”

For years, the world’s most successful corporations have trusted Private Jets VIP as their Exclusive Flight Department. The only alternative to owning a single executive aircraft or small fleet of executive jets, Private Jets VIP allows businesses to maximize their productivity while minimizing their investment.

Multiple executive charter flights can be arranged to fly private flights simultaneously, allowing for global outreach and maximum efficiency. Precious time is saved through onboard meetings and expedited boarding. Even VIP ground transportation will be arranged, ensuring that each executive jet trip is seamless.

For all your private jet charters and VIP luxury travel services, Private Jets VIP is the only complete private aviation and VIP luxury travel company to use! 

Private Jets VIP Charter Hotline: 1-877-778-5387 (JETS)

Visit Private Jets VIP “Award Winning” Flight Planner for a FREE eFlightQuote™

Strict guidelines that we follow providing every client superior client service:

Finding new clients is much more expensive than retaining existing ones.  “Superior client service is more than just keeping clients happy.  It’s about revenue, because a lost client means lost revenue and an unhappy client can damage your reputation.” says, Martin M. Hazan – President of Private Jets VIP

Some aspects of effective clent service are:

• Knowing your clients’ needs
• Identifying your key service activities
• Delivering superior service
• follow-up!!!!

In a competitive marketplace it makes sense to aim to provide superior service.  Clients base their purchasing decisions on the service they receive, not just price, quality and availability.

Build superior client service into your business:

• Incorporate client service strategies into your business and marketing plan.
• Develop a business vision that reflects your commitment to superior client service and let your clients know about it.
• Make sure everyone involved in your business shares your commitment.

Client service check List:

• Do you tend to over-promise and under-deliver?
• Are there opportunities to improve your service?
• Do you know if your clients value your Superior Client Service initiatives?
• Do you have systems in place to deal with unhappy clients?

What Superior Client Service Means:

• Word-of-mouth referral is the most effective form of promotion.  It costs nothing and carries a lot of credibility as it is based on personal experience.
• Satisfied clients not only tend to return to buy again from you but are also likely to talk positively about your business to others.  A bad client service experience is shared with around 10 other people who are likely to tell another 10.
• Superior client service is service that exceeds your clients’ expectations and will make your business stand out from your competitors’.  To be effective, client service must be consistently good in every part of your business.  From the moment the client thinks of purchasing, right through to the final sale, there are opportunities for the business to add client service to the process.

Knowing Your Clients’ Needs

There is no point providing services that are not valued by your clients.  It is, therefore, important that you develop a good understanding of their needs.

Some ways of achieving this are:

• Regularly ask your clients about your business services.
• Provide feedback forms for your clients to complete.
• Phone or visit clients at critical points, eg after the initial sales, and ask if your service meets their needs.
• Consider using an outside agent to get feedback from your clients.
• Welcome client complaints and manage these promptly and positively to avoid loss of clients and negative word-of-mouth.
• Keep a list of client complaints to identify any patterns and the cause of dissatisfaction.
• Learn what your competitors are doing to achieve client satisfaction.

Client feedback is most effective when:

• You hear both positive and negative feedback
• You obtain feedback regularly
• The feedback is focussed on what the client wants or does not want.

Identifying Your Key Service Activities:

Every interaction you have with your clients offers you an opportunity to impress them and create a positive perception of your business.  It is useful to identify those key service activities so that you can review your performance and decide on what initiatives you can take to provide superior service.

Typical interactions include:

• Responding immediately to phone calls
• Providing service information
• Taking client orders and discussing service requirements
• Sending follow-up documentation, eg to confirm orders
• Billing and managing payments
• After-sales service
• Dealing with after-sale complaints (immediately & effectively)

Delivering Superior Service:

Consider some key factors that contribute to superior client service.

Provide a complete experience  Step back and make sure that all your client needs are met from the beginning to the end of the sales process.  Make the cclient feel valued, even after the sales process is complete, eg by offering after-sales help such as client satisfaction feedback.

Reliable service  Deliver your services on time and as requested.

Accountability  Take full responsibility for providing high-quality services.  Make sure you honor guarantees on your services.

Efficiency  Deliver your service with minimum hassle for your clients.

Assurance  Create client confidence in your thorough your professional approach and demonstrated knowledge of your  service.  Clients must be able to trust your word so always act on your promises.

Attention to detail  Attend to even the smaller details.   Show you care and that you are prepared to provide individual attention to every client.

Appearance  Make sure your image and appearance reinforce client confidence in your services.

Keep in touch  Keep clients regularly informed on progress and developments – but make sure this is welcomed by the client.

Recovery strategies  Put processes in place to allow you to recognise problems when they arise and take the “RIGHT” action to fix them.

Value adding  Explore how you can offer that little bit extra, such as supplying complimentary services after the initial sale, or providing valuable follow-up information.

Follow-Up:

Your client service initiatives do not have to stop when the sales process is complete.  Following up with your clients can reap benefits through repeat purchase and referrals.  However, any initiative you take must be seen by the client to be value adding.

Initiatives to consider:

• Send thank you notes.
• Make follow-up calls to check that the service has been satisfactory.
• Provide an e-newsletter or use email alerts for new services.
• Recognize client achievements through certificates or awards.
• Make follow-up visits without necessarily making a sales pitch.

More Information

• Contact Private Jets VIP via email or VIP Charter Hotline: 1-877-778-5387 (JETS)