Private Jets VIP is part of the Premier Luxury Travel Network: CEO World Travel, Harley Hula Company and eFlightQuote. All of our companies adhere to Superior Client Service…In a Class By Itself
Strict guidelines that we follow providing every client superior client service:
Finding new clients is much more expensive than retaining existing ones. “Superior client service is more than just keeping clients happy. It’s about revenue, because a lost client means lost revenue and an unhappy client can damage your reputation.” says, Martin M. Hazan – President of Private Jets VIP
Some aspects of effective clent service are:
- Knowing your clients’ needs
- Identifying your key service activities
- Delivering superior service
- follow-up!!!!
In a competitive marketplace it makes sense to aim to provide superior service. Clients base their purchasing decisions on the service they receive, not just price, quality and availability.
Build superior client service into your business:
- Incorporate client service strategies into your business and marketing plan.
- Develop a business vision that reflects your commitment to superior client service and let your clients know about it.
- Make sure everyone involved in your business shares your commitment.
Client service check List:
- Do you tend to over-promise and under-deliver?
- Are there opportunities to improve your service?
- Do you know if your clients value your Superior Client Service initiatives?
- Do you have systems in place to deal with unhappy clients?
What Superior Client Service Means:
-
Word-of-mouth referral is the most effective form of promotion. It costs nothing and carries a lot of credibility as it is based on personal experience.
-
Satisfied clients not only tend to return to buy again from you but are also likely to talk positively about your business to others. A bad client service experience is shared with around 10 other people who are likely to tell another 10.
-
Superior client service is service that exceeds your clients’ expectations and will make your business stand out from your competitors’. To be effective, client service must be consistently good in every part of your business. From the moment the client thinks of purchasing, right through to the final sale, there are opportunities for the business to add client service to the process.
| Private Jets VIP Better Business Tip Go to any amount of trouble for all of your clients. Do not treat “big” or “small” clients any differently. Client referrals are powerful and a client who feels complimented that you have gone out of your way to help them with a small matter is very likely to know someone who would fit into your “big and best” client category. |
